Terms of Services

Revision date: 01-02-2014

All clients of LankaHost Web Hosting Network are subject to the following terms of service:

Indemnification Policy

You agree to use all LankaHost Web Hosting Network services and facilities at your own risk. LankaHost Web Hosting Network specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall LankaHost Web Hosting Network be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages. Customer agrees that it shall defend, indemnify, save and hold LankaHost Web Hosting Network harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against LankaHost Web Hosting Network, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless LankaHost Web Hosting Network against liabilities arising out of Any injury to person or property caused by any products sold or otherwise distributed in connection with LankaHost Web Hosting Network products and services. LankaHost Web Hosting Network reserves the right to intervene with any of the sites hosted on its servers in the interest of its customers. Any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party Copyright infringement any defective products sold to customer from LankaHost Web Hosting Network facility. LankaHost Web Hosting Network shall be the sole judge of what violates this Policy.

Limitation of Liability


In no event shall LankaHost Web Hosting Network. Be liable for damages resulting from loss of data, profits, use of the LankaHost Web Hosting Network site or any LankaHost Web Hosting Network products or services, or for any incidental, indirect, punitive, or consequential damages in connection with this agreement or in connection with any products or services provided hereunder.


Terms of Services

All services provided by LankaHost Web Hosting Network ("LankaHost Web Hosting Network") may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any United States federal, state or city law and Democratic Socialist Republic of Sri Lanka law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless LankaHost Web Hosting Network from any claims resulting from the use of service which damages the subscriber or any other party.


Prohibited are sites that promote any illegal activity or present content that may be damaging to LankaHost Web Hosting Network' servers, or any other server on the Internet. Links to such materials are also prohibited.


Examples of unacceptable content or links:

pirated software
hacker programs or archives
Warez sites
Adult Material

NOTICE: IF YOUR ACCOUNT IS FOUND TO CONTAIN ILLEGAL ACTIVITY, ILLEGAL MP3 FILES, PIRATED SOFTWARE, HACKER PROGRAMS, WAREZ PROGRAMS, OR ANY OTHER ILLEGAL FILES, YOUR ACCOUNT WILL BE TERMINATED IMMEDIATELY, WITHOUT NOTICE, AND NO REFUND WILL BE PROVIDED. ADDITIONALLY, LANKAHOST WEB HOSTING NETWORK WILL NOTIFY THE PROPER AUTHORITIES OF YOUR ACTIONS.

Spamming
Sending unsolicited bulk and/or commercial messages over the Internet (known as "spamming"). It is not only harmful because of its negative impact on consumer attitudes toward LankaHost Web Hosting Network, but also because it can overload LankaHost Web Hosting Network's network and disrupt service to LankaHost Web Hosting Network clients. Also, maintaining an open SMTP relay is prohibited. When a complaint is received, LankaHost Web Hosting Network has the discretion to determine from all of the evidence whether the e-mail recipients were from an "opt-in" e-mail list. If the messages is spam, the client may be charged Rs. 2,500 for this violation, and we may terminate your account without prior notice and without any refund if you are spamming.
Email Limits ( based on the package)

Package Limit Per Hour
Personal 50
Small Business 75
BIZ 1 GB 100
BIZ 2 GB 125
BIZ 5 GB 150
BIZ 10 GB 200
ASP.NET Developer 50
ASP.NET SMAILL BUSINESS 75
ASP.NET BUSINESS 100
CMS 500 MB 75
1 GB 100
**** Above limit does not mean that you are allowed to send given limit number of spam/unsolicited bulk and/or commercial messages using your account.

IRC
We currently do not allow IRC or IRC bots to be operated on our servers.

Server Abuse
Any attempt to undermine or cause harm to a server or customer of LankaHost Web Hosting Network is strictly prohibited. As our customer you are responsible for all your accounts. Should you violate the Terms of Services outlined within, your account will be cancelled without chance of refund.

AVERAGE SERVER RESOURCE LIMITS
Memory usage may not exceed 5% (Or Package max limit) per domain/file/application. (You are not allowed to override server settings using any methodology)
CPU usage may not exceed 2% per domain/file/application for shared account
CPU usage may not exceed 4% per domain/file/application for reseller account
Apache connections may not exceed 30 connections
given limit in the package of emails per hour, per domain

Refusal of Service
We reserve the right to refuse, cancel or suspend service, at our sole discretion.

All sub-networks, distributive hosting sites and dedicated servers of LankaHost Web Hosting Network must adhere to the above policies, with the exception of system resources in respect to dedicated servers.

Violations
Violations of these Acceptable Use Policies should be referred to support@lankahost.net. All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation.

Disclaimer
LankaHost Web Hosting Network cannot be held liable for system down time, crashes or data loss. We cannot be held liable for any predicated estimate of profits which a client would have gained if their site was functioning. Certain services provided by LankaHost Web Hosting Network are resold. Thus, certain equipment, routing, software and programming used by LankaHost Web Hosting Network are not directly owned or written by LankaHost Web Hosting Network. Moreover, LankaHost Web Hosting Network holds no responsibility for the use of our clients' accounts. Failure to comply with any terms or conditions will result in the automatic deactivation of the account in question. We reserve the right to remove any account, without advance notice for any reason without restitution, as LankaHost Web Hosting Network sees fit.

Account Activation
By activating your account with LankaHost Web Hosting Network, you agree to the above policies and disclaimer. Upon requesting activation of an account, you are required to accept these policies, guidelines and disclaimer, and a copy of your acceptance is forwarded along with your activation request to be maintained with your account information.

NOTICE: If you sign up for an account and fail to comply with these terms, no refunds will be given. We will, however, advise you by e-mail or phone prior to taking any action to provide you with an opportunity to correct the problem.

Server Uptime Guarantee
LankaHost Web Hosting Network guarantees 99.9% service (http, ftp, pop, imap, smtp) uptime on all hosting plans.

LankaHost Web Hosting Network reserves the right to amend any or all of the above policies, guidelines and disclaimer without notification. We also retain the right to increase any pricing and make changes to our account plans without notification.

Billing
By the Account Activation Date of each month, LankaHost Web Hosting Network shall either:

We billed most of the services annually. However there will be billing monthly, quarterly, semi-annually depending upon the service. Billing system generate renewal invoice 30 days prior to the service. Customers should pay invoices before due date. All the services unpaid at the due date will be suspended on the due date. If the invoices remain unpaid for 30 days past due date, service will be terminated.


We accept cash/cheque /online transfer payment to our local bank accounts which are state in the account details page.


Also we accept Credit Card Payments. VISA and Master Card Payment handle by the Secure Payment Gateway Facilitate by Sampath Bank PLC, if customer is connecting from Sri Lanka. Otherwise customer will redirect to International Payment Gateway. Credit Card Payments made at Sampath Bank Secure Internet Payment Gateway accept in LKR (Sri Lankan Rupees)


All the International Credit Card Payment handle at 2CheckOut.com International Payment Gateway. Customers will asked to pay invoice in USD as 2Checkout.com does not support LKR. Currency Conversion on the system: USD 1.00 = LKR 120.00 and there will be not refund provided for the currency rate difference due to exchange rate difference with current market rate.


Also we accept Online Payment using PayPal using 2CheckOut.com International Payment Gateway. Customers will asked to pay invoice in USD as 2Checkout.com does not support LKR. Currency Conversion on the system: USD 1.00 = LKR 120.00 and there will be not refund provided for the currency rate difference due to exchange rate difference with current market.


Dialog eZ Cash is the mobile payment method accept by LankaHost Web Hosting.


Late Payments:

All accounts are billed according to the dates they were submitted for the registration. If you will not pay for service renew in 2 days after deactivation, your account will be suspended. If you will not pay for service renew in 30 days after deactivation, your account will be terminated. LK Domain Registration


After expiration in 30 days of a LK Domain, there will be Rs 750/- late fee added up-on the renewal. Hosting Recovery Service


If you need to re-activate hosting account expired in 30 days after deactivation, you will charge 25% - 50% of service fee amount as late fee.

Refusal of Service
We reserve the right to refuse, cancel or suspend service, at our sole discretion.

Acceptable Use Policy


Revision date: 01-02-2014

As a provider of web site hosting and other Internet-related services, LankaHost Web Hosting Network offers its customer (also known as "Subscribers") and their customers and users the means to acquire and disseminate a wealth of public, private, commercial and non-commercial information. LankaHost Web Hosting Network respects that the Internet provides a forum for free and open discussion and dissemination of information. However, when there are competing interests at issue, LankaHost Web Hosting Network reserves the right to take certain preventive or corrective actions. In order to protect these competing interests, LankaHost Web Hosting Network has developed an Acceptable Use Policy ("AUP"), which supplements and explains certain terms of each customer's respective service agreement, and is intended as a guide to the customer's rights and obligations when using LankaHost Web Hosting Network' services. This AUP will be revised from time to time.

One important aspect of the Internet is that no one party owns or controls it. This fact accounts for much of the Internet's openness and value, but it also places a high premium on the judgment and responsibility of those who use it, both in the information they acquire and in the information they disseminate to others. When subscribers obtain information through the Internet, they must keep in mind that LankaHost Web Hosting Network cannot monitor, verify, warrant or vouch for the accuracy and quality of the information they acquire. For this reason, the subscriber must exercise his or her best judgment in relying on information obtained from the Internet, and also should be aware that some material posted to the Internet may be sexually explicit or otherwise offensive. Because LankaHost Web Hosting Network cannot monitor or censor the Internet, and will not attempt to do so, LankaHost Web Hosting Network cannot accept any responsibility for injury to its subscribers resulting from inaccurate, unsuitable, offensive or illegal Internet communications.

When subscribers disseminate information from the Internet, they must keep in mind that LankaHost Web Hosting Network does not review, edit, censor or take responsibility for any information its subscribers may create. When users place information on the Internet, they have the same liability as other authors for copyright infringement, defamation and other harmful speech. Also, because the information created is carried over LankaHost Web Hosting Network' network and may reach a large number of people, including both subscribers and non-subscribers of LankaHost Web Hosting Network, subscribers' postings to the Internet may affect other subscribers and may affect LankaHost Web Hosting Network' goodwill, business, reputation or operations. For these reasons, subscribers violate LankaHost Web Hosting Network policy and the Service Agreement when they, their customers, affiliates or subsidiaries engage in the following prohibited activities:

Spamming:
Sending unsolicited bulk and/or commercial information over the Internet. It is not only harmful because of its negative impact on consumer attitudes toward LankaHost Web Hosting Network, but also because it can overload LankaHost Web Hosting Network' network and disrupt service to LankaHost Web Hosting Network' subscribers. Also, maintaining an open SMTP relay is prohibited.

Audio/Video Streaming:
Audio/Video Streaming is not hosting friendly. As such, LankaHost Web Hosting Network does not allow any streaming of audio or video content. Offending accounts will be suspended without noticed or terminated.

Adult-Oriented Content:
LankaHost Web Hosting Network does not allow adult content and will suspend/terminate any offending account.

Large File Policy:
LankaHost Web Hosting Network is not for file hosting and distribution - as such, customers may not host any files larger than 50MB in size that are observed to be available for the sole purpose of download. Such files include but are not limited to .ISO, audio/video files, .EXE files. If you are unsure whether your file is against this policy, please e-mail support@lankahost.net.

Obscene Speech or Materials:
Using LankaHost Web Hosting Network' network to advertise, transmit, store, post, display, or otherwise make available child pornography or obscene speech or material is prohibited. LankaHost Web Hosting Network is required by law to notify law enforcement agencies when it becomes aware of the presence of child pornography on or being transmitted through its network.

Defamatory or Abusive Language:
Using LankaHost Web Hosting Network' network as a means to transmit or post negative, defamatory, harassing, abusive or threatening language.

Forging of Headers:
Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message.

Illegal or Unauthorized Access to Other Computers or Networks:
Accessing, illegally or without authorization, computers, accounts or networks belonging to another party, or attempting to penetrate security measures of another individual's system (often known as "hacking"). Also, any activity that may be used as a precursor to an attempted system penetration (i.e., port scan, stealth scan or other information-gathering activity).

Distribution of Internet Viruses, Worms, Trojan Horses or Other Destructive Activities:
Distributing information regarding the creation of and sending Internet viruses, worms, Trojan horses, pinging, flooding, mail bombing or denial of service attacks. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service or equipment.

Facilitation a Violation of this AUP:
Advertising, transmitting or otherwise making available any software, program, product or service that is designed to violate this AUP, which includes the facilitation of the means to spam, initiation of pinging, flooding, mail bombing, denial of service attacks and piracy of software.

Export Control Violations:
Exporting encryption software over the Internet or otherwise, to points outside the United States.

Usenet Groups:
LankaHost Web Hosting Network reserves the right not to accept postings from newsgroups where we have actual knowledge that the content of the newsgroup violates the AUP.

Other Illegal Activities:
Engaging in activities that are determined to be illegal, including, but not limited to, advertising, transmitting or otherwise making available ponzi schemes, pyramid schemes, fraudulently charging credit cards and pirating software.

Other Activities:
Engaging in activities, whether lawful or unlawful, that LankaHost Web Hosting Network determines to be harmful to its subscribers, operations, reputation, goodwill or customer relations.

As we have pointed out, the responsibility for avoiding harmful activities just described rests primarily with the subscriber. LankaHost Web Hosting Network will not, as an ordinary practice, monitor the communications of its subscribers to ensure that the comply with LankaHost Web Hosting Network' policy or applicable law. However, when LankaHost Web Hosting Network becomes aware of harmful activities, it may take any action to stop the harmful activity, including, but not limited to, removal of information, shutting down a web site, implementing screening software designed to block offending transmissions, denying access to the Internet, or any other action deemed appropriate by LankaHost Web Hosting Network.

LankaHost Web Hosting Network is also aware that many of its subscribers are themselves providers of Internet services, and that information reaching LankaHost Web Hosting Network' facilities from those subscribers may have originated from a customer of the subscriber or from another third party. LankaHost Web Hosting Network does not require its subscribers who offer Internet services to monitor or censor transmissions or web sites created by customers of its subscribers. LankaHost Web Hosting Network reserves the right to directly take action against a customer of its subscribers. Also, LankaHost Web Hosting Network may take action against the LankaHost Web Hosting Network' subscriber because of activities of a customer of the subscriber, even though the action may affect other customers of the subscriber. Similarly, LankaHost Web Hosting Network anticipates that subscribers who offer Internet services will cooperate with LankaHost Web Hosting Network in any corrective or preventive action that LankaHost Web Hosting Network deems necessary. Failure to cooperate with such corrective or preventive measures is a violation of LankaHost Web Hosting Network policy.

LankaHost Web Hosting Network will not intentionally monitor private electronic mail messages sent or receive by its subscribers, unless required to do so by law, governmental authority or when public safety is at stake. LankaHost Web Hosting Network may, however, monitor its service electronically to determine that its facilities are operating satisfactorily. Also, LankaHost Web Hosting Network may disclose information, including, but not limited to, information concerning a subscriber, a transmission made using our network, or a web site, in order to comply with a court order, subpoena, summons, discovery request, warrant, statute, regulation or governmental request. LankaHost Web Hosting Network assumes not obligation to inform the subscriber that subscriber information has been provided and, in some cases, may be prohibited by law from giving such notice. Finally, LankaHost Web Hosting Network may disclose subscriber information or information transmitted over its network where necessary to protect LankaHost Web Hosting Network and others from harm, or where such disclosure is necessary to the proper operation of the system. However, LankaHost Web Hosting Network will never sell information to other services or outside companies.

LankaHost Web Hosting Network expects that its subscribers who provide Internet services to others will comply fully with all applicable laws concerning the privacy of online communications. A subscriber's failure to comply with those laws will violate LankaHost Web Hosting Network policy. Finally, LankaHost Web Hosting Network wishes to emphasize that, in signing the Service Agreement, subscribers indemnify LankaHost Web Hosting Network for any violation of the Service Agreement, law or LankaHost Web Hosting Network policy resulting in loss to LankaHost Web Hosting Network or the bringing of any claim against LankaHost Web Hosting Network by any third party. This means that, if LankaHost Web Hosting Network is sued because of a subscriber's or customer of a subscriber's activity, the subscriber will be responsible for payment of any damages awarded against LankaHost Web Hosting Network, plus costs and reasonable attorney's fees.

We hope this AUP is helpful in clarifying the obligations of Internet users, including LankaHost Web Hosting Network and its subscribers, as responsible members of the Internet. Any complaints about a subscriber's violation of this AUP should be sent to support@lankahost.net.